Please take a moment
to review our Terms & Conditions
Terms & Conditions applicable to bookings at Barellen Beach House
Subject to meeting all requirements set by Coffs Coast Accommodation, you can make a booking enquiry on the Coffs Coast Accommodation platform through their reservation system. All applicable fees, including listing fee, security bond, service fee, any applicable taxes (collectively, "Total Fees') shall be confirmed by email before booking the property. You further agree to pay the Total Fees for any booking.
Barellen is listed on multiple booking platforms, consequently, making a reservation for a property on Coffs Coast Accommodation does not provide you with exclusive rights to that property. Receipt of a booking confirmation from Coffs Coast Accommodation forms a legally binding agreement.
If you are the host and are arranging a booking on behalf of additional guests, you are required to ensure that every other guest meets all requirements and standards as set by Barellen & Coffs Coast Accommodation from time to time and that your guests are made aware of and agree to these Terms and Conditions, including all rules and restrictions outlined below.
1. Arrival & Departure
Barellen is available for check-in no earlier than 3 pm on the day of arrival. You must vacate no later than 10 am on the date of check out unless prior arrangements have been made and agreed to in writing before your stay commences. To be transparent about this, this is a large home and it takes 3 people 5+ hours each to clean Barellen to our standards. If you depart late or arrive early there are often additional fees to recruit help to reduce the time frame - and there are certainly fees if this is done on short notice. So please be open to discussing the implications of your specific needs.
2. Maximum Number of Guests
The number of guests allowed is ten (10) including children. Any additional guests requested to be accommodated are to be approved in writing before your stay — undeclared persons will be charged at $100 per person, per night.
3. Barellen is self-catering and as such is not serviced during your stay.
We have provided you with an initial supply of cleaning products such as dishwashing detergent, sponge, a broom mop & bucket and vacuum cleaner, etc. Please note a regular house cleaner does visit the property after every stay. However, you are required to leave the premise clean, neat & tidy. Should you have any complaints concerning the cleanliness of the property, please contact the management team to discuss your concerns.
4. Cleaning
The total booking fee includes a standard clean. You are to remove all rubbish and place it in the bins provided. Charges will apply if the accommodation is left in an unreasonable condition, such condition considered at the absolute discretion of Coffs Coast Accommodation. For instance:
· Dirty dishes and un-emptied dishwasher
· Rubbish not removed from the property and disposed of in the outside bins
· Soiled or stained bed covers, rugs, upholstery etcetera
· Lost or damaged remote controls
· Misplaced keys
· Excessive handprints and/or marks on walls/glass
5. Music & Noise
As you can see from the picture here, we are rather close to our neighbors. One of which (a famous author who works from home) is understandably sensitive to music when she is trying to write. You may look at google map's street view and see a recent but much older version of the house and realize we had contractors on site for months. But it wasn’t the hammer or drill - it was the contractor's jazz music that caused a stir in the neighborhood (and a $20,000+ sound barrier). As such, we require music and noise be at lower levels at all times and insist that the deck never become a dance floor - we are simply not an event space. Frankly, by playing loud music or being unneighborly, you risk the shut down of the property as a rental and put our income stream in jeopardy - forever. Our local council does not have the ability to investigate all complaints, and as a result, rental properties are being shut down in mass along our coast at the very first complaint.
Therefore our terms must be: Disturbance to our neighbours, including excessive noise is prohibited and may result in termination and eviction without refund. Please be advised that sound & video monitors are installed in and around the house. Should the sound surpass the set level, all power to the house will cease. If this occurs you will be asked to leave the property immediately, forfeiting all fees. Music and noise must always be at low levels and the deck is not permitted to be used as a dance floor. All guests’ behaviour and conduct are to be of a tasteful and respectful manner. Coffs Coast Accommodation reserves the right to terminate accommodation and evict guests without refund.
6. We are NOT an event space.
We are your home away from home.
Large garden parties on the lawn are tempting, and we get asked about weddings all the time - but they are simply not an option. That said we are a perfect home for a Girlfriend Getaway, a Yoga Retreat, a Business Retreat, a Round Number Birthday, Mother’s Day, a Family Reunion, a place for the Mother of the Bride to ready her daughter for a wedding & reception events that can be held at other locations. Friendscations and Honeymoons are perfect at Barellen, just read the noise regulations above, so you are aware of issues with bringing the after party back to the house.
You’ll notice the house is pretty elaborately - Pretty. So blokes if you’re looking for a bucks night or fishing trip, this isn’t your party hangout - we’ve just not had any good reviews about this type of event, so it’s best to share that with you now.
The terms therefore are: We prohibit weddings, functions, and parties unless prior written consent has been given approving the nature of the event and the number of allowable guests. Any breach of this term will result in immediate termination and eviction without refund. Additional charges for security, cleaning, rubbish removal, willful damage and repairs will be applied against your Security Bond.
Specific laws, such as the minimum legal drinking age shall also apply and will be enforced if law enforcement officials are called to attend the premises. Parties or gathering on the beachfront lawn is not permitted at any time.
7. Sound & Video Monitors
As stated above, sound monitors are installed in and around the house. Should sound levels surpass the set levels, all power to the house will cease. If this occurs, you will agree to leave immediately - forfeiting all fees.
The front and rear entrances of the house, including the beachfront deck are under video surveillance via Ring™ Door Bell. This smart doorbell rings to the house, and also to the property manager’s mobile phone with live video. All motion or action is recorded at the doors and perimeter of the building. Yes, you and your guests are being recorded.
8. Cancellation
Money paid for a property is non-refundable unless the property is re-let for the entire period of the original booking and for the same fee as the original booking. Should monies be refunded because the property is re-let, a 5% cancellation fee of the original total booking charge will apply.
If there are local, state, or national travel restrictions that prevent your journey you will of course receive a refund - minus any cost incurred to date.
The owners of the booked property reserve their rights to alter or amend any scheduled reservation within 14 business days of the check-in date.
9. Bond
A bond amount of $1,500 applies for Barellen which must be paid before the scheduled check-in date. Payment may be made by credit card or a cash deposit into the Coffs Coast Accommodation account. The Security Bond will be credited to your card or account once the property has been inspected and considered, at the absolute discretion of Coffs Coast Accommodation, to be in the same state as when you arrived. Compensation for damage, loss or theft, as determined by Coffs Coast Accommodation, or for any other breaches of these Terms & Conditions, will be applied against the bond. If the cost of repairs or replacement caused by damage exceeds the amount of the Bond, Coffs Coast Accommodation has the right to pursue you for the entire amount plus costs.
10. The windows are key locked
The windows at Barellen are key locked. We ask that you make sure the house is closed upon your departure and that all keys remain in the windows at all times. Removal of a key in the window will result in fees to replace them - there are no duplicates, and the keys are unique to each window. Remember you will be responsible for missing items after you depart so please make sure the house is locked.
11. Pets
Pets are not permitted at Barellen. Any breach of this will result in significant cleaning fees to sanitize the house.
12. Smoking
As the owner is allergic to cigarette smoke residue, smoking is not permitted in the house or on the decks. Should you or your guests need to smoke you must be off the property and butts must be disposed of safely in the outside bins. Any detection of smoke inside the home after your stay will result in significant cleaning fees.
13. There is an indoor fireplace, but it’s not approved for use
We hope this is temporary. We are exploring the fire risks at this time - as such, and for the time being, the fireplace is forbidden, and any use of it will result in serious fees if not legal action. Sorry to get heated about this.
14. Payment
To secure a booking, a 50% deposit is required. Reservations are confirmed upon receipt of the deposit. Payment of the deposit constitutes your acknowledgement and acceptance of these Terms and Conditions. The balance of the reservation amount must be received no later than 30 days before the booking date. Please ensure all payments are received within the specified time limits or the booking may be cancelled, and Coffs Coast Accommodation reserves it’s right to re-let the property for the dates you requested. A 1.75% merchant surcharge applies to all Visa, MasterCard and AMEX payments.
15. Liability
It is your responsibility to obtain suitable travel insurance to cover the booking costs in the event of unforeseen circumstances (for instance the cancellation of the booking). It is your responsibility as the guest to ensure that the insurance purchased is adequate and appropriate for your particular needs. Neither Coffs Coast Accommodation nor any other party involved in creating, producing, or delivering the Coffs Coast Accommodation platform and/or the properties for letting will be liable for any damage to your personal property or belongings, service interruption or system failure or any damages of a personal nature including, but not limited to physical injury, emotional distress or any other medical episode arising out of the use of the Coffs Coast Accommodation platform and/or properties. You further agree to indemnify Coffs Coast Accommodation against all actions, liabilities, penalties, claims, demands, loss or damage incurred or suffered directly or indirectly in connection with use of the Coffs Coast Accommodation platform and/or the properties available for letting through Coffs Coast Accommodation.
16. Feedback
Coffs Coast Accommodation welcomes your feedback, comments and suggestions for improvements. You may submit feedback by emailing us through the "Contact Us" section of the Coffs Coast Accommodation website or by other means of communication. Any feedback about Coffs Coast Accommodation will be considered non-confidential and non-proprietary to you. By submitting feedback to us, you grant us a non-exclusive, worldwide, royalty-free, non-binding, sub-licensable, continuous license to use and publish your ideas and materials for any purpose, without compensation to you.
17. Disputes
Coffs Coast Accommodation is committed to providing exceptional service to our customers, so if you have a concern or dispute, please contact us by email at monique@coffscoastaccommodation.com.au. If you wish to make a complaint about the Coffs Coast Accommodation Terms and Conditions, we will examine the claim and endeavour to respond within 14 business days. If we are not able to resolve your dispute regarding the Terms and Conditions, as outlined above, within 60 days, you may seek relief through a third party and or other means. If you have any questions about these Terms and Conditions, please email us at monique@coffscoastaccommodation.com.au.
18. Trash
Trash Day is Wednesday (usually very early Wednesday morning).
We ask that you put your bins out on Tuesday nite and collect them on Wednesday afternoon after the trash is collected. Green rubbish is kept in the cabinet to the left of the sink - and this is collected every week. There are two large 30 gallon galvanized bins - one under the kitchen desk and one by the kitchen door for red and yellow bin waste - removal of this material alternates each week - it’s best to watch the neighbors as they’ve worked this system out.
The house managers can assist with extra trash removal needs and associated fees as needed. Please make those arrangements with them directly.
Should you be more of a DIY there are garbage tips nearby: The closest is the Woolgoolga Transfer Station located at 11 Willis Road, Woolgoolga. Tho they are only open Saturday and Sunday from 8:00am to 4:00pm. Coffs Coast Resource Recovery Park is located at 31a Englands Road, Coffs Harbour, (02) 6648 4580 and are open Mon - Fri: 7.30am to 5:00pm. Weekends/Public Holidays: 8:00am to 4:00pm.
Additional Resources
You’ll notice the neighbours are very helpful. Annie and Bimel to the north are particularly kind - she will likely stop by and try to make new friends - PROTIP: You’ll be lucky if you get invited for dinner.
Emergency Services // Please contact: 000
Woolgoolga Police Station // contact: 02 6654 1244 / 22 Beach St, Woolgoolga NSW 2456
The host and owners of Barellen may be reached at Host@Barellen.com.au, and while it may take a while to respond to your note, they would be glad for any feedback or advice to make for a better experience with the home or the associated team.
Barellen has a gardener who may stop by the house while you are there. He’ll tend to the garden’s out front, the herb garden by the kitchen door, and the deck plantings but will work to stay out of your way as much as possible. He will have access to the garage and may need to use the restroom from time to time. Please let us know if you have any specific requests regarding the gardener well in advance of your arrival.
Lawns are mowed, and whipper-snippered, and the decks are blown/vacuumed on every other Tuesday - if you need to ensure the lawn care doesn’t impact your experience, please work with the Barellen team to manage this. It is usually possible to cancel the work, but not to reschedule it easily. If you need the deck cleaned, there are brooms and supplies in the closet under the staircase.
Should you find any maintenance is required at the property during your stay, please contact us as soon as possible to report your issues. We are happy to arrange for repairs.
Emergency or Additional House Cleaning is available at your expense.
The windows are cleaned twice a year. If you require an additional window cleaning* please contact Len Todd // 0412 229 426 / https://www.cccw.com.au / email: enquiries@cccw.com.au and know that he will require your credit card before work begins.
*All fees other than the general care of the home needed before your arrival, will be at your costs payable by you. There are no accounts to bill Barellen hosts for your individual needs.